Self-Cancellation

Your members can cancel their membership or change some of their membership information themselves with the NETbilling Self-Cancellation Page. Through a simple-to-use interface, members can look up their current membership and either cancel service or change contact information. The Self-Cancellation Page will greatly reduce the number of possible chargebacks on your account.

You can find the URL to the Self-Cancellation Page by visiting your Website Config. Scroll down the page until you see CANCELLATION URL. To the right of this our generated Self-Cancellation Page link. Highlight and copy this URL Link to your website in a prominent place.

Once a customer has clicked on this Link, they will call up the Self-Cancellation Page which will request the following information:

• Username
• Password
• Email Address
• First Name
• Last Name
• Credit Card Number

User must enter at least three (3) of these items correctly to continue.

Click FIND MEMBER, and the system will quickly find the member and display their information. To the right, they will see in blue:

• MAKE CHANGES
• CANCEL MEMBERSHIP

By clicking on the blue MAKE CHANGES link, another pop-up screen will appear showing their current Member information. The Member can make changes to their EMAIL and PASSWORD, and then click apply to save the changes.

By clicking on CANCEL MEMBERSHIP, another pop-up screen will appear, warning the Member that the cancellation will be final. When they click "OK", the Membership will be canceled and their rebillings will stop.

The merchant and the Member can (optionally) automatically receive an email when Self-Cancellation has been activated. To find out more about how automated emails work, visit website emails.